EXISTING ENQUIRIES
Existing enquiries
Contact us if you have a question about your previous dealings with FCHL or need information about an earlier enquiry.
Contact customer supportEXISTING CUSTOMER SUPPORT
Supporting our
existing
customers.
Financial Claims Helpline is dedicated to supporting customers who have previously engaged with our services. Whether you have a question about an existing enquiry, a previous introduction or correspondence with our team, we’re here to help.
We are not currently accepting new claims or applications.
Here to help existing customers.Questions about a previous enquiry? Get in touch.
EXISTING CUSTOMER INFORMATION
Here to help with
your existing enquiry.
If you have previously dealt with Financial Claims Helpline, our team can assist with enquiries relating to our services, previous correspondence and introductions.
PREVIOUS INTRODUCTIONS
Previous introductions
If FCHL introduced you to Locksley Law Solicitors and you instructed the firm, your solicitor is responsible for legal advice and the handling of your claim. Please contact the firm directly for claim-specific updates.
Who is handling my claim?COMPLAINTS & INFORMATION
Complaints and information
We can assist with complaints about FCHL, requests concerning your personal information and additional support needs.
Our complaints procedureCURRENT POSITION
The FCA scheme is being challenged.
The FCA’s motor finance compensation scheme is currently subject to legal challenges, with hearings scheduled for 16–26 February 2027. This may affect the progress and timing of existing claims. Customers should contact their appointed solicitor for updates on individual cases.
Read the latest FCA updateInformation checked 19 October 2026A LITTLE MORE CLARITY
Good questions.
Straight answers.
Answers for existing customers about previous enquiries, introductions, complaints and your information.
No. Financial Claims Helpline is not currently accepting new claims or applications. Our services are focused on supporting existing customers.
ABOUT FINANCIAL CLAIMS HELPLINE
Know who you’re
dealing with.
Financial Claims Helpline Limited (FCHL) is a claims management company, not a law firm or your lender.
FCHL has previously introduced customers to Locksley Law Solicitors, a trading style of RH Law Ltd (SRA 659355). Where customers have instructed the law firm, the firm is responsible for legal advice and handling their claims. FCHL remains available to assist with enquiries relating to its own services.
We are not currently accepting new claims. We do not charge you, hold your money, give legal advice or guarantee compensation.
More about FCHL and how we workCONFIDENCE IN EVERY CONTACT
Check it’s us.
Ask for what you need.
Your questions, your information and your peace of mind all matter.
Check who you’re dealing with
The FCA has warned about clone firms using FCHL’s details. FCHL will never ask you for a fee, your bank card details or your online banking password.
Our business website is fchl.co.uk. Check the contact details on the FCA Register before responding to unexpected contact.
Check the official registerSupport that works for you
Need larger print, more time or a trusted person on the call? Let us know what would help. You can also authorise someone to deal with us on your behalf.
We record calls for quality, training and complaint handling. Our privacy notice explains how we use your information.
How we can support youTell us if something goes wrong
Complaining is free and won’t affect how we treat you. We’ll acknowledge your complaint, investigate it and explain our response.
You can take eligible complaints about FCHL to the Financial Ombudsman Service for free.
Read our complaints procedureGET IN TOUCH
Contact Our Customer Support Team.
If you’re an existing customer and need assistance with a previous enquiry, correspondence, complaint or request for information, please get in touch.